Terms and Policies

Terms and Policies


At NXG, accessible from www.nxg.gg, one of our main priorities is the privacy of our visitors.

Nebula X Gaming Ltd (“NXG”). has posted this Privacy Policy to demonstrate its commitment to your privacy. This Privacy Policy applies to all the websites offered by NXG (collectively, the “Services”), including but not limited to www.nxg.gg and the Overwolf Application ‘NXG’. The following discloses NXG’s online information collection and use practices and the choices you can make about the way we use and share such information.


We maintain the right to change the Privacy Policy at any time. It is important that you check this Privacy Policy periodically for updates. The time of the last update will be listed at the bottom of this policy page.

When using our Services or registering for the website, you may be asked to provide, or you may choose to upload, certain personally identifiable information about yourself (i.e. information that can directly identify you or indicate where you might be contacted) such as name, address, age, date of birth, gender, e-mail address, telephone number, credit card/payment information, account information. The information we receive will be used in such a way that it is consistent with our Privacy Policy. Information collected will be used for specific purposes, usually in tandem with the reasoning for the information to be collected. For example, information collected during account creation will be used to create your account and allow you further access to our Services. This information also allows us to better identify and distinguish our users as we monitor the usage of our Services. (hereinafter referred to as "Personal Information").

NXG is based in the United Kingdom. All data that you consent to being collected and used by NXG will be processed in the United Kingdom. It should be noted that some laws in other countries and in your country of residence may not apply and United Kingdom laws may NOT be as comprehensive or protective.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us on support@nxg.gg .


By using our website, you hereby consent to our Privacy Policy and agree to its terms. You can check out our Terms and Condition section here.

Information we collect

If you contact us directly, we may store additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We will also collect the information around your transaction history. We will need to know how much GP you purchase and withdraw to be able to attend your needs if a problem arises.

We will also collect the photos, profiles (including your name, image, and likeness), messages, notes, text, information, music, video, advertisements, listings, and other content that you upload, publish or display (hereinafter, “post”) on or through the Service or the websites, or transmit to or share with other users (collectively the “User Content”). When users submit their own User Content to any of our chat functionality, and this content may contain personal and non-personal information. This could include information in or about the User Content, such as the location of a photo or the date a file was created, or anything else a user decides to communicate using these parts of our online services.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Unless disclosed at time of collection, we will not share the Personal Information you provide with anyone not affiliated with or a subsidiary of NXG (including personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it), except (a) if it is for the purpose(s) you provided the information; (b) with your explicit consent; (c) with other persons or companies with whom we contract with to carry out or fulfill internal services operations (for example, hosting part of the website) or our business activities (for example, sending out a product or a promotional item that you have requested on the website); (d) If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information, and/or (e) if required by courts, government authorities and other regulatory agencies, and to the extent required to permit us to investigate any potential violations of any law, rule, regulation, NXG rules or policies, rights of third parties, or to investigate any other potentially improper conduct.

When your explicit consent is required for use of Personal Information that is not otherwise authorized by this Privacy Policy, we will seek to obtain your explicit consent at the place where the information is collected by an “opt-in” method. If you wish to “opt out” you must send an email to support@nxg.gg. Please include in the subject line “Opt Out” and your “User Name”. We may share Personal Information with our affiliated companies, including companies owned directly or indirectly by NXG or under common ownership. Any of these companies may use and further share this information in the same ways we do.

As noted above, with your explicit consent, we may share the Personal Information you provide online with companies not affiliated with us (i.e. third-party companies) who want to market products or services to you or to ask you questions, both online and offline. If you want us to stop sharing your Personal Information with these companies, contact us at support@nxg.gg.  If you consent to receive communications from non-affiliated companies, you may need to communicate with them directly if you later decide that you no longer wish to receive their communications or if you wish to change any data you provided online. In this instance, any changes or amendments to your Personal Information must be given directly to each company who communicates with you as these changes, amendments and/or deletions will not be exchanged between us and non-affiliated companies. We cannot guarantee how these non-affiliated companies will use your Personal Information.

Log Files

NXG follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

We may aggregate such information collected in a manner that does not identify any individual (“Aggregate Information”) to improve and enhance your experience with the Services and for our market research and advertising activities. For example, we may share Aggregate Information with affiliated and unaffiliated third parties, such as business partners, advertisers, ad networks, manufacturers, distributors and retailers, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any Personal Information.

Cookies and Web Beacons

Like any other website, NXG uses cookies, pixels (web beacons), and other technologies (collectively “cookies”). These are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. Cookies are also used to prevent fraudulent activities & improve the website’s security.

The cookies on our website will not save, access or keep track of your payment information.

Third Party Privacy Policies

NXG's Privacy Policy does not apply to other advertisers or websites (such as Intercom). Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Privacy Rights (Do Not Sell My Personal Information)

Consumers have the right to:

Request to delete any personal data collected.

Request not to sell personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. However, we are not responsible for removing your Personal Information from lists of any third parties that have previously been provided your information in accordance with this policy.

Please note we will verify the information and your identity before replying to any emails. Please note we will deny any requests from an email that is not attached to the NXG Username in question. If a data erasure is requested, we retain the right to withhold your request until we have verified all your information and ensured that no fraudulent activity has occurred (as interpreted by NXG administrative staff). Once your request is completed you will be notified through email.


Once your data has been collected, we aim to protect your information in all cases, however the user will be held to a degree of responsibility as well to maintain their privacy when using our Services. Any unsolicited information shall be considered non-confidential allowing us to be free to reproduce, use, disclose, and distribute such information without limitation or attribution. Please be aware we take steps to protect any information provided through our Services. This includes from loss, unauthorized access, misuse, disclosure, destruction, alteration, and potential breach of integrity. However, like anything else transmitted over the internet or email, there can be no guarantee that information is fully secured or error free. More specifically, emails sent to or from NXG through one of our emails may not be secure. Please take into special consideration the information you send us via email. This should apply to any and all information you transmit via the internet.

Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

NXG does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Note to Parents: Please instruct your children to never provide personal information on this website or any other web site without your permission. No information should be submitted to the Services by children under 13 years of age.

Last updated: 06/12/2022